Policies/Mission
The Family Practice Center promises to provide its patients with quality care that falls nothing short of excellent.
We truly care about our patients’ health and are committed to providing same-day care whenever possible.
Office Hours
Newport Office
Monday – Friday: 8:00 a.m. – 8:00 p.m.Saturday: 8:00 a.m. – 5:00 p.m.
Sunday: 1:00 p.m. – 6:00 p.m.
White Pine Office
Monday – Friday: 8:30 a.m. – 5:00 p.m.Dandridge Office
Monday – Friday: 8:00 a.m. – 5:00 p.m.Patient Forms
Financial
Co-pays: The patient is expected to present the insurance card at each visit. All co-payments and past due balances are due and payable at the time of service.
Self-pay Accounts: Self-pay accounts are patients who are covered by carriers that the practice does not participate in, patients without an insurance card on file or at the time of service, or patients who have not met their deductible. It is expected that payment is required at the time of service for all services, including surgeries.
Non-participating Insurance Accounts: The financial obligations of patients who are insured by carriers that the practice does not participate are considered a Self-pay Account. The insurance company will be billed as a courtesy to the patient. If payment is received for an account that is previously paid, the patient will receive a refund.
Checks Received "Paid in Full": The balance on the patient statement does not reflect charges pending with insurance carriers. Therefore, it is the policy of this practice not to accept checks marked "paid in full".
Patient Refunds: The following criteria must be met prior to issuing a patient refund: the patient has not been seen in the office for 90 days and there are no outstanding insurance claims on the patient’s record.
Divorce Cases: In cases of divorce, the individual who receives the care is responsible for payment of co-pays, co-insurance and non-participating insurance balance at the time of service. We will not bill a divorced spouse for the patient’s services.
Child Custody Cases: The parent with primary custody is usually the parent with whom the child lives with and who usually brings the child to the office for care. Therefore, the parent with custody is also responsible for payment at the time of service whether the account is considered self-pay, participating insurance or non-participating insurance. If the non-custodial parent carries the insurance of the child, we will bill that insurance company. We do not get involved with specifics of the divorce, such as, one parent pays 80% and the other pays 20%. It is the obligation of the parents to work out this arrangement between them or with the court system.
It is our hope that the above financial policy will allow us to provide quality care to our valued patients. If you have any questions or need clarification of any of the above policies, please do not hesitate to contact our business office.
